European Roulettes ests_Dont_Always_Complain Bookmark this portal  |   Make this portal your homepage   Search For:   European Roulettes Spanish Roulette Contact Us Add Your Site Articles Links Slots Online Casinos Keno Poker Craps   European Roulettes - Unhappy Casino Customers Casinos operators need to be mindful of the fact that unhappy casino guests don’t always complain. Casino guests that are not satisfied with the quality of service that they get, usually don’t tend to voice their complains out loud. The following tip on lack of complaints about service is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site Casino Customer Service. Service Tip: Ninety percent of guests who are unhappy with the service they receive at a casino will not return and most casinos wont even know why they lost those guests as customers. The average casino will hear nothing from 96 percent of unhappy guests who received poor service. The obvious way to avoid this problem is to provide outstanding customer service in the first place. Competition is so fierce in the gaming industry that casinos simply must focus on customer service to set themselves apart from the crowd and to keep guests coming back. Its a fact that people will decide not to patronize a casino because of poor service. Casinos that fail to emphasize guest service may as well invite their customers to go somewhere else. No casino can afford to do that. << Back   Copyright 2004 © European Roulettes. All rights reserved.